Refund policy
Last updated November 8, 2026. Draft for legal review: not legal advice.
Inboxed is prepaid: you add credit to a wallet and it is used only as emails send. This page explains what that means for refunds. It follows the Terms of service (/legal/terms); if the two ever differ, the terms apply.
No refunds on wallet top-ups
Wallet credit is not refundable, including when you stop using Inboxed, delete a workspace or your account, or when an account is suspended for breaking the acceptable use policy. Credit never expires, so you can come back to it. Nothing here limits a right you have under the mandatory consumer law of your country.
You’re only charged for what sends
Launching a campaign costs nothing. The wallet is charged as each batch of emails is sent, at the price on the pricing page. Emails that never send (after you pause or stop a campaign, leads skipped by targeting or your suppress list, and addresses that fail verification) are never charged, so there is nothing to refund for them. Warmup and verification are free.
Failed purchases are credited back automatically
If you buy a domain or mailboxes through Inboxed and the registrar or mailbox provider definitely refuses the order, or it still hasn’t gone through after several retries, the full amount for everything not delivered goes back to your wallet automatically. That is a credit for a purchase that didn’t happen, not a refund, and it shows on your Wallet page. You don’t need to ask for it.
Subscriptions you can cancel
Mailboxes bought through Inboxed renew monthly from your wallet, with reminders 7 days and 1 day before. Cancelling stops the next renewal; the month you’ve paid for runs until its end and isn’t refunded in part.
Mistakes on our side
If Inboxed charged you for something it shouldn’t have (for example, a billing error or emails charged twice), write to support@inboxed.si with your workspace name. We check the wallet ledger, and a confirmed error is corrected by crediting your wallet.
Card disputes and chargebacks
Please write to us before you dispute a payment with your bank; most questions are solved in a day. If a top-up is disputed, the disputed amount is taken off the wallet while the dispute is open, and sending pauses if the balance falls below zero. If the dispute is decided in your favour at the bank, the amount stays off the wallet; if it’s decided in ours, it is credited back. Referral credit earned on a refunded or disputed payment is reversed in the same proportion, and restored if the dispute is decided in our favour.
Referral and promotional credit
Starter credit, referral rewards and promotional credit have no cash value and can’t be refunded, paid out or moved to another workspace. When you spend, free credit counts as used first, before the money you paid in.
Contact
Billing questions: support@inboxed.si. Include your workspace name and the date and amount of the payment.