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Why we sort replies by what they're worth, not when they arrived

Nov 7, 2026, 2 min read

A meeting request and an out-of-office reply shouldn't wait in the same line. Here's how the respond-first inbox decides what comes first.

Most inboxes sort by time. In cold email that's the wrong order. Thirty out-of-office replies arrive overnight, and the one person asking for a call this week sits underneath them.

Sorting by intent

With AI connected, Inboxed reads each reply and tags its intent: meeting request, interested, question, referral, objection, not now, out of office or not interested. Replies that can turn into revenue go to the top; automatic and negative replies drop down.

  • Unsubscribe requests are honoured immediately, whatever the queue order.
  • Out-of-office replies pause that lead's follow-ups instead of firing the next step into an empty inbox.

A shared inbox, not a forwarding rule

Every reply from every connected mailbox lands in one inbox your team shares. You can assign a conversation, leave internal comments the lead never sees, and require approval before a reply goes out. Ownership is visible on every thread, so two people don't answer the same lead by accident.

Where AI fits

When AI is turned on, Inboxed drafts a reply in the context of the whole thread. Drafts wait for a person to approve them; nothing is sent on its own. AI features need an Anthropic API key on the server, and the app tells you plainly when it isn't connected.

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